Terms and conditions of use

The following terms apply to Ab Finnish Superberries Oy (later Finnish Superberries) and its customers in trade on the internet. Finnish Superberries sells products and services to individuals and to businesses and organizations in Finland and the rest of Europe.

1. Registration and ordering

To enable ordering a costumer should register when placing an order the first time. A registration requires the costumer to list name and other necessary details. The costumer is also required to allow registration of her/his data in the company’s costumer register. Finnish Superberries applies confidentiality roles when managing the costumer data. Finnish Superberries commits to keep the costumer data within the company and not share the information with others.
The communication between the parties is conducted mainly by e-mail or regular mail. The costumer should check if his/hers e-mail is correct when the order confirmation is received. A binding purchase agreement is validated when Finnish Superberries sends an order confirmation by e-mail to the costumer. The costumer can cancel the order completely or partially by e-mail, phone or mail before delivery of the products. As a delivery is considered when a part of the order or a message to collect the delivery in the post office is sent to the costumer. The customer is encouraged to observe accuracy and care when using the web shop.
Costumers under the age of 18 should enter their legal guardian in the message-field. The costumer is responsible for the accuracy of the his/her information. The costumer commits to these purchasing conditions every time an order is made.
Finnish Superberries's responsibility regarding availability of products is limited to granting the customer the right to cancel the order and refund paid money. All products are sold as is. The customer should study the product descriptions and range on Finnish Superberries's website. The customer has a right to return a delivery within 14 days according to Finnish Superberries's return policy.

2. Delivery options

Delivery options are either in person, Posti or Matkahuolto due to package size. Costumer chooses the shipping method during ordering and the products will be delivered to the nearest post office in accordance with the terms of delivery.

3. Methods of payment
Products and their postage are paid through Klarna.

4. Delivery time

The order will be delivered usually within 2-3 working days week by Posti. If an order, cannot be delivered on time, due to inventory situation or other reason, Finnish Superberries will contact the customer to explain the situation

5. Cost of shipping

The cost of shipping is the cost shown on the order confirmation. If the products are delivered in several shipments, the customer will pay only one fee.

6. Price
All prices are valid until further notice. If the product pricing has an obvious error or for any other reason there are errors, Finnish Superberries reserves the right not to deliver orders at that price. In cases where the customer has ordered a mispriced product Finnish Superberries takes contact with the client to clarify the situation. Prices include 14% VAT for food products and 24% VAT for services. The customer will receive a detailed VAT specification when ordering. Shipping fees are added to the order.

7. Ownership
The products remain in Finnish Superberries's possession until paid in full.

8. Product information
Finnish Superberries strive to keep product information up to date Finnish Superberries reserves the right to change product information without a special notice.

9. Money back guarantee

The consumer has a 14 days money back guarantee on the products. The guarantee does not apply to sealed and opened goods that for health or hygiene reasons cannot be returned once the package has been opened. The returned products should be packed carefully. The returned product should be unused and in original packaging. A copy of the order confirmation and contact details shall be sent along with the returned products. Returned products should be delivered to Finnish Superberries by mail. After the product's arrival and examination, Finnish Superberries will return the price of the product to the customers bank account. If there are uncertainties associated with the return, please contact the helpdesk at Finnish Superberries to clarify the situation.

10. Warranty

For warranty returns, Finnish Superberries's marketing department should be contacted and the problem should be clarified prior to returning a product. The returned products should be confirmed by a copy of your receipt, the customer contact information and a description of the error. The description should contain information on when the defect has emerged and how the defect was discovered. Warranty returned products should be packed with care. Carelessly packed or in the transport damaged products will not be repaired or credited. The warranty does not apply errors that have emerged besauce of abuse or negligence. Finnish Superberries charge of unjustified warranty returns € 30 plus € 30 for each hour of work cause by the warranty case. In accordance with the Consumer Protection Act, the customer should notify Finnish Superberries about the defect within a reasonable time after discovering the defect, or should have discovered the defect.

11. Defects
Detected defects should be reported to our sales department immediately to the email address sales@finnishsuperberries.com or by mail to Finnish Superberries, Kauppatie 26, 65610 Mustasaari. Defective deliveries are returned in accordance with Finnish Superberries's instructions.

12. Unfounded orders
Unfounded orders and orders with the intent to disrupt the deliveries will be reported to the police.

13. Defects caused by transportation
Despite careful packing occasionally a postal item is damaged. When fetching the package, please examine its condition in the attendance of an employee at the postal office. If this package is damaged during shipment and also the ordered product / products is damaged, a claim should be made directly at the post office. Contact our sales department to agree on a delivery of new product.

14. Force Majeure
Finnish Superberries is not responsible for a delivery that is prevented, hindered or delayed because of one for Finnish Superberries insuperable cause, such as war, natural disasters, export or import bans, government decisions, public service disruptions or other, similar to Finnish Superberries's activities unfavorable or prevention event.

15. Disagreements

Disputes and disagreements related to this agreement will be tried in accordance with Finnish law.